We've been struggling to find a good customer feedback tool for the past few months.  It's really important that we are able to communicate with users and see what they like/dislike...or else how can we get better?  

I'll be the first one to say we have not done a good enough job at this and I take full responsibility. In my search for different tools, I scanned multiple customer service web apps and wasn't too impressed with anything. Then, I stumbled on a site that had SnapEngage. I was chatted by a real human being! I started a conversation with Jody and was SO impressed I had to investigate further and when I did the chat agent from SnapEngage WOWED me so much my jaw literally dropped.

There is so much useful functionality and it seemed to do everything that I was looking for. So, I highly recommend checking them out, we will install it on remind101 very soon!