I had this jacket for a few years. It was ripped up and not very warm anymore. So, I thought I'd see if Northface would honor their lifetime warranty. Well, they did. So why am I blogging about it? 

Because it's a good lesson and I'm now a loyal customer. When it comes time to buying a new coat or some outdoor gear, chances are I'll check them out first. What was the loss they incurred? The price of cleaning it, sewing (with labor), shipping and handeling and re-stuffing it. Which, by the way I didn't even ask for. They went the extra mile.  I'm 23 which means I (hopefully) have many years ahead of me. I'm also pretty confident many of those years may be spent hiking, mountain biking or camping. 

Thanks for honoring your warranty Northface, you have a happy customer here! 

We've been struggling to find a good customer feedback tool for the past few months.  It's really important that we are able to communicate with users and see what they like/dislike...or else how can we get better?  

I'll be the first one to say we have not done a good enough job at this and I take full responsibility. In my search for different tools, I scanned multiple customer service web apps and wasn't too impressed with anything. Then, I stumbled on a site that had SnapEngage. I was chatted by a real human being! I started a conversation with Jody and was SO impressed I had to investigate further and when I did the chat agent from SnapEngage WOWED me so much my jaw literally dropped.

There is so much useful functionality and it seemed to do everything that I was looking for. So, I highly recommend checking them out, we will install it on remind101 very soon!